Support & Additional Services
Optional add-ons to enhance your trading journey. Your C.A.S.T.ulator subscription includes everything you need.
Excel Trade Room
Join a live community of disciplined traders focused on structure, accountability, and consistent execution. Daily sessions, real-time support, and shared learning.
1-on-1 Mentoring Sessions
Get personalized guidance on combine planning, rule review, sizing strategies, and execution refinement. Tailored to your profile and goals.
Need Help?
For technical support, billing questions, or general inquiries, reach out to our support team.
support@thecastulator.comFrequently Asked Questions
What's included with my C.A.S.T.ulator subscription?
Full access to the questionnaire, recommendations dashboard, stacking planner, and firm insights. Upsells are optional add-ons.
How do I contact support?
Email us at support@thecastulator.com for technical help, billing questions, or general inquiries.
Can I cancel my subscription?
Monthly subscriptions can be cancelled anytime. Annual subscriptions are non-refundable but offer significant savings.
Do you offer refunds?
Monthly subscriptions are prorated. Annual subscriptions are final sale. Contact support@thecastulator.com with any concerns.
How often is firm data updated?
We update firm reference data regularly, but always verify current rules and fees directly with the prop firm before purchasing.
